Information We Collect

To provide and improve our services, we collect the following types of information:

• Personal Information: Including your full name, email address, phone number, date of birth, government-issued identification documents, and other information needed for account verification and regulatory compliance.
• Account Data: Details about your trading activities, preferences, account settings, transaction history, and communication preferences.
• Technical Data: Such as your IP address, browser type and version, device identifiers, operating system, language settings, and the times and duration of your visits to our platform.
• Cookies and Tracking Technologies: Small data files and similar tools used to collect information on your browsing behavior to enhance user experience, remember preferences, and analyze website performance.
• Third-Party Data: Information we may receive from external sources such as credit bureaus, fraud prevention services, and marketing partners to verify identity and assess risks.

How We Use Your Information

We handle your data with care to provide a safe, efficient, and personalized trading experience. Our uses include:

• Verification and Compliance: Confirming your identity and ensuring compliance with anti-money laundering (AML), know-your-customer (KYC), and other regulatory requirements.
• Account Management: Processing deposits, withdrawals, executing trades, and managing your account settings.
• Personalization: Customizing content, alerts, promotional offers, and recommendations based on your trading behavior and preferences.
• Security: Monitoring for suspicious activity, preventing fraud, protecting against cyber threats, and maintaining platform integrity.
• Communication: Sending important service updates, confirmations, newsletters, and responding to customer support inquiries.
• Analytics and Improvement: Analyzing usage data to optimize platform performance, troubleshoot issues, and develop new features.

Data Sharing and Disclosure

We respect your privacy and do not sell your personal data. However, we may share your information in the following limited circumstances:

• Service Providers: Trusted third-party partners who assist us with operations, such as payment processors, identity verification services, and IT providers. These partners are contractually obligated to protect your data.
• Legal Requirements: When required by law, subpoena, court order, or regulatory authority to comply with legal obligations.
• Security and Fraud Prevention: To investigate or prevent fraud, unauthorized transactions, or other illegal activities that could harm users or the platform.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction, subject to confidentiality agreements.

Your Rights and Choices

We empower you with control over your personal information. Depending on your jurisdiction, you may have the following rights:

• Access and Correction: Request a copy of your personal data and update inaccurate or incomplete information.
• Data Deletion: Request deletion of your data where permitted by law, noting that some information must be retained for legal compliance.
• Consent Management: Withdraw consent for data processing activities that require it, such as marketing communications.
• Cookie Preferences: Manage or disable cookies through your browser settings to control tracking.
• Data Portability: Request your data in a structured, machine-readable format if applicable.
• Lodging Complaints: If you believe your data rights have been violated, you can file a complaint with relevant data protection authorities.

To exercise any of these rights or for any data-related inquiries, please contact our Privacy Officer via the link below.

Security Measures

Protecting your personal information is a top priority. We employ a variety of technical and organizational measures, including:

• End-to-end encryption of sensitive data both in transit and at rest.
• Multi-factor authentication for account access and administrative controls.
• Regular security audits and penetration testing.
• Secure data centers with restricted access and continuous monitoring.
• Employee training on data protection and confidentiality protocols.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to take precautions to protect your account details.